MNT is very unprofessional

I read somewhere that MTN is the most complained about South African company and now I know why.<br> I want to know what it is I have to do to get MTN to respond to my query...and why they have such atrocious customer service?<br> My phone is broken, I pay a monthly insurance premium and I need to take it in for repairs by lodging a claim. I called on several occasions:<br> 8th March 2016 - I call and hold 9 minutes and 25 seconds; I hung up. <br> 14th March 2016 - I call and hold for 7 minutes and 33 seconds; I hung up. I then sent Insurance Queries [Email Removed] Reference #***5 is given.<br> 23rd March 2016 - I call and hold for 32 minutes and 12 seconds. I eventually get to speak to someone. I send the claim form via email at the above email address. ***.<br> No one has bothered to get hold of me on both occasions.<br> Today I call and the agent who eventually answered says she's checking my query - and then she hung up. I call again and the phone rings and then goes dead on me. Like, what the hell????<br> I have been without a properly functioning phone for over a month and I pay insurance.<br> I DEMAND some respect here...I am a paying customer!!!