MNT I PHONE

I purchase an I phone X in May 2018 from the Secunda MTN branch. After about two and a half months the phone screen frozen UP. On the 10 of August I went to the branch to hand in the phone, they couldn’t take the phone because the Find my Phone was on I couldn’t unlock the phone of the phone screen was blocked. Eventually i did get hold of an person to assist me. and the phone Find my Phone was switched of. The Munday morning i went to the store to send it in, just for the second surprised that they can only assist me. with an copy of the contract. After an conversation my phone was booked in and an Visual inspection report was handed to me dated 12/08/2018. After several calls with no concrete response. I. Did phone there repair cater on ********** 349 to find that the phone was sent to one of their warehouses and that the phone is not at the repair center. The district manager of MTN in at this store was personally informed on the 03/08/2018. The Apple phone number is ********** ********** 1 The job card if correct is ***39135 The Secunda branch tel number is ********** 962 (Abraham) i did explain to them that i am going to Portugal on the 13/08/2018 and need an phone that ’n can trust. Your help will be highly appreciated Gert Hattingh ********** 952