1 reviews | Active since Jul 2014
mnt charge for unrepaired phone
VERY UNHAPPY CUSTOMER<br> <br> DUE THE SERVICE I GOT WITH MTN IT WILL PROPERLY BE MY LAST DEALING WITH YOU DUE TO THE FOLLOWING.<br> <br> A NEW CONTRACT THAT I HAVE THE PHONE STOP CHARGING TOOK IT IN MTN KEY WEST CHECK IT UNDER WARRANTY,PHONE SEND FOR REPAIR AFTER TWO WEEK GET NOTICE TO PAY R330.00ON JOB CARD NO:OSKWT***7 ,I PHONE AND WAS DISCUSSED ON THIER SERVIVE WHY THE RESPOND WE CAN,T REPAIR BUT I MUST PAY THEM FOR AN UNREPAIR PHONE R330.00 THEN THEY WILL SEND ME N BROKEN PHONE BACK,WHY THE HELL DO I WANT PAY FOR N BROKEN PHONE AND WHY MUST I PAY ACONTACT WITH NO PHONE TO USE IT WITH..PLEASE EXPLAIN THIS !!!.THIS IS STUPID AN PAFHETIC FOR COMPANY LIKE THEIRS. I HAve had same problem by cell c samsung it was sorted out with no problem way to go cell c.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***