1 reviews | Active since Dec 2012
MNT Billing inaccuracies and request proof of Credit Note
<p> </p> <p>Kindly provide me a copy of the R260 credit note processed in account A ********** on 30 June 2016 as evidence of rectifying incorrect billing in May 2016 for cellphone contract ********** 453 (R99.00 only data contract for 24 months). Cellphone number invoiced incorrectly by R260. Furthermore, I have noted that cellphone ********** 147 was incorrectly billed as R842.69 (including the pro-rata insurance of R49.68) in June 2016 invoice. The credit charges amounting to R144.00 were not deducted from the R842.69 as per May 2016 invoices so invoice amount is as per signed contract. So the invoice for this number is R698.69 (R649.00 as per signed contract and R49.68 pro rata insurance taken in June 2016). Kindly explain this difference between R842.69 and my calculation of R698.68?</p> <p>Reply back in writing on HelloPeter and my email.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit copy is only for internal use, we have sent to you the open items report that reflect the credit passed for R259.99 on the 30-6-2016.
The invoice balance for June was R838.69 and not R842.69
********** 47: Take note that the insurance prorata billing is correct from next month the insurance will only be billed for the subscription fee. Prorata billing is from the date the service has been activated until the closing of the invoice date.
The subscription fee month is for R649.00 + insurance fee of R140.00=R789.00
We do not pick up any credit for R144.00 due to the account.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit copy is only for internal use, we have sent to you the open items report that reflect the credit passed for R259.99 on the 30-6-2016.
The invoice balance for June was R838.69 and not R842.69
********** 47: Take note that the insurance prorata billing is correct from next month the insurance will only be billed for the subscription fee. Prorata billing is from the date the service has been activated until the closing of the invoice date.
The subscription fee month is for R649.00 + insurance fee of R140.00=R789.00
We do not pick up any credit for R144.00 due to the account.
Kind Regards,
Alice van der Merwe
REQ: **********
Hi Alice
We went to Midrand Boulders MTN and from their system we can view the pro-rata invoice of R49 and R140 full month insurance billed. On MTN active website invoice i couldn't view the R140 insurance amount and this resulted in the query above for the billing of ********** 147 invoice. Thanks for the feedback of the open items report and resolving the query.
Hi Alice
We went to Midrand Boulders MTN and from their system we can view the pro-rata invoice of R49 and R140 full month insurance billed. On MTN active website invoice i couldn't view the R140 insurance amount and this resulted in the query above for the billing of ********** 147 invoice. Thanks for the feedback of the open items report and resolving the query.