Mnt

Good day

My name is Milton Mhlanga ,Iam a very frustrated client with regards to the service am receiving at mtn its been all most 9 months from september till now trying to resolve these issues to be migrated from old system to the new system i have been calling talking to different agents and being put to billing,customer service ,business billing what futrates me more is that it seems the is a lack of capability here,even at the store mtn lakeside mall is unable with regards to the matter i have been told to call customers service they are the ones who will able to assit me ,still not getting any assistance to all the department namely all the

department I have been put through (customer service upgrade spoke to anathi) (Credit depart Mario Marumo) (Natasha credit department) On top of that they put me through the epix department were i need to call them by my self from Natash the attitude i got really its unprofessional the way she was she put me through an Agent whos completely said these is not the correct department Lesego said ,who was helpful to give me a light that the is a problem when he punches my ID number am not on the system how ever with the cellphone am picked up on the system so someone there did not do his or her job in accordance .

How come cell phones picks me Milton Mhlanga

My contract as due for upgrade since September last year what need to be done for an upgrade or assist will further solutions am very disappointed at the service indeed

Would the relevant department please add my ID number on the system under my profile

Would the relevant department please migrate my profile to the new system from aplex

I would like to do an upgrade its been 3 years waiting and over long due onbtop of the same amount is been deducted monthly

Your assistance will be highly appreciated

Regards Milton

Mallerina