GC
Gregg C

1 reviews | Active since Oct 2010

04 Sept 2015, 12:17

MN *****s, passes credit, then threatens Terminate

Since my last complaint, I called 808 and they said the Credit for the extra gig @ R160 you tried to ***** from me was being awaited, and I should ignore the Threat of Termination.<br> I then cancelled all 3 of my Data Contracts and special numbers i have had for over 15 years.<br> Reference for the Credit is ***<br> Reference for the 3 cancelled deals is***<br> I dont know why i write here, other than to tell others, as you have NEVER called me EVER when i requested you to do this, and you have NEVER EVER resolved a single issue i have had....Methinks its time for another Banner. Great publicity for you .<br> <br> MTN REPLY WITHOUT A CALL OR SOLVING ISSUE: <br> MTN South Africa Hi Gregg, thanks for the post. I'm sorry to hear that you are not happy with the service you have received from us. We value our customers and it is never our intention to displease you. If there is anything else that we can help you with then please let us know. Thanks<br> <br> All reference numbers given, so they can sort the credit and make sure I'm not terminated at their expense and nothing is done.

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Sept 2015, 13:41
Official
Hello muskills,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***