Mistreatment of Sky Lte client

To whom it may confirm

After my numberwas wrongfully ported to Mtn. I had no other choice but to cancel mycontract with Mtn.

Luckily I was within the 7 day cooling off period.

The Mtn shop was more than willing to help and assit with the cancelation.

I still wanted my number that was ported wrongfully and requested that they must just do a sim swap to prepaid Mtn.

Unfortunately the cancelation department is non existing. I pleaded with then they did log request over and over and no one seems to repond.

All I wanted is that Mtn should cancel the contract and place my number on prepaid with them.

Its moving in the direction of two weeks now without reponse.

This is total mistreatment of a curent client. ( ipad contract with Mtn )

Can they please just finalized our query immediately?