Mistaken identity
<p>Good day Mtn</p> <p>Hi my name is Zugdien and I keep on receiving emails from Mtn to say I need to settle my account.. I have never in my entire life had a account by Mtn but the email they send me have all my details on I tried about 10 times already to phone that number that was provided on the email but the phones just kept ringing I've also tried to make contact via email just to find out how the got my details but no1 since then of Mtn had ever made contact with me.. Its not nice to receive this emails every time.. Can some please contact with me? I would like to sort this out.</p>
Good morning Mr Zugdien Brown
Please accept our apologies for the inconvenience caused.
I have tried calling again after our conversation with no luck.
The contract was a transfer from Nashua to MTN. There are 2 payments that were done when the contract was with MTN, the first payment of R150.00 that was made on 2015-02-28. The second payment of R350.00 was made on the 2015-04-01.
If you are still not in agreement, would you kindly supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Please fax the documents to ***.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
Good morning Mr Zugdien Brown
Please accept our apologies for the inconvenience caused.
I have tried calling again after our conversation with no luck.
The contract was a transfer from Nashua to MTN. There are 2 payments that were done when the contract was with MTN, the first payment of R150.00 that was made on 2015-02-28. The second payment of R350.00 was made on the 2015-04-01.
If you are still not in agreement, would you kindly supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Please fax the documents to ***.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,