JS
Joeleen S
1 reviews | Active since Jul 2013
11 Jun 2015, 11:36
Mistake with upgrade and now can't recify
On the 22nd of May I went to get my upgrade and my new phone, I asked the consultant to put me on the sky package she kept me on my same package and said there was nothing that she could do to help me. I have subsequently been in to get more data, the consultant informed me that they could not do anything as the system is down. I wish I had never upgraded and jumped ship.... This is unacceptable.
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Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 09:18Hello joeleenbigmore,
Thank you for your post.
We apologize for the delayed response. Please also accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide the store with a copy of the contract. We would require the contract so we can rectify the account. I would also escalate your query to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
We apologize for the delayed response. Please also accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide the store with a copy of the contract. We would require the contract so we can rectify the account. I would also escalate your query to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply29 Jun 2015, 09:18
Official
Hello joeleenbigmore,
Thank you for your post.
We apologize for the delayed response. Please also accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide the store with a copy of the contract. We would require the contract so we can rectify the account. I would also escalate your query to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
We apologize for the delayed response. Please also accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide the store with a copy of the contract. We would require the contract so we can rectify the account. I would also escalate your query to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***