Item: MTN South Africa
Rating: 1

MTN South Africa's replyOfficial

10 Aug 2017, 18:30

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Legal department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***1

Best regards,

MTN South Africa's reply10 Aug 2017, 18:30

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Legal department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***1

Best regards,

's updateReviewer Update

15 Aug 2017, 15:05

good day, i am still waiting for response for the below. it's been 3 weeks now after sending my 1st email.

's update15 Aug 2017, 15:05

Reviewer Update

good day, i am still waiting for response for the below. it's been 3 weeks now after sending my 1st email.

's updateReviewer Update

23 Aug 2017, 15:09

i haven't received any feedback from you guys and it's been over 4 weeks now.

's update23 Aug 2017, 15:09

Reviewer Update

i haven't received any feedback from you guys and it's been over 4 weeks now.

's updateReviewer Update

17 Sept 2017, 19:24

i went to head office on the 25th of August regarding refund issue, was assisted by Nomvula Zwane from Legal she promised that i should expect my refund in 7 days and gave me her numbers, 2 weeks passed with no action, i sent her emails, sms and calls with no response then went again on the 13th September and was told my query is with refunds and banking was assigned to Stephen Ramage he said i must expect payment that same day or the following day, tried to call him, sms and emails no response still and he's the one who said i must call him if i haven't received my payment. i called head office again on Friday and requested to speak to him, was given his junior and was told he's out of the country it was so unprofessional if he left country without resolving my query or assign it to some1 else, the lady i spoke to told me i should expect my money on Saturday since they use Standard Bank and i use FNB, i waited again for nothing . i was supposed to drive to Mafikeng on Sunday since i have a wedding on the 22nd September but had to postpone my trip. Tomorrow morning hoping to talk to their senior regarding this and want my money immediately.

's update17 Sept 2017, 19:24

Reviewer Update

i went to head office on the 25th of August regarding refund issue, was assisted by Nomvula Zwane from Legal she promised that i should expect my refund in 7 days and gave me her numbers, 2 weeks passed with no action, i sent her emails, sms and calls with no response then went again on the 13th September and was told my query is with refunds and banking was assigned to Stephen Ramage he said i must expect payment that same day or the following day, tried to call him, sms and emails no response still and he's the one who said i must call him if i haven't received my payment. i called head office again on Friday and requested to speak to him, was given his junior and was told he's out of the country it was so unprofessional if he left country without resolving my query or assign it to some1 else, the lady i spoke to told me i should expect my money on Saturday since they use Standard Bank and i use FNB, i waited again for nothing . i was supposed to drive to Mafikeng on Sunday since i have a wedding on the 22nd September but had to postpone my trip. Tomorrow morning hoping to talk to their senior regarding this and want my money immediately.

Mistake payment