DM
Diane M
1 reviews | Active since Jun 2019
11 Jun 2019, 16:46
Missing voice mins and data
Missing data a voice minutes
I have in the space of 2 weeks lost 40mins of voice and close on 2g of data. Which has disappeared. I logged a service request on the 10th June. Still no feedback or re allocation of data. Mtn cheats customers and charges R149 per gig of data which is never used.
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Replies (2)
MTN South Africa's replyOfficial
12 Jun 2019, 09:38Good day Diane,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will try to contact you again at a later stage.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will try to contact you again at a later stage.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply12 Jun 2019, 09:38
Official
Good day Diane,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will try to contact you again at a later stage.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will try to contact you again at a later stage.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
02 Jul 2019, 09:27Good day Diane,
Kindly note as per our telephone conversation, this query has been resolved.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Kindly note as per our telephone conversation, this query has been resolved.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 09:27
Official
Good day Diane,
Kindly note as per our telephone conversation, this query has been resolved.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Kindly note as per our telephone conversation, this query has been resolved.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,