Missing Sony Experia

On the 25th Feb 2015 I went to the Mtn store in vangate mall to enquire about repairs to my sons Sony Experia.<br> I was told it would be sent away for quotation. <br> After multiple follow ups from my end I was advised there would be a cost to repair the mobile and that the quote alone would cost R330. I was not advised about this. <br> However,I made the payment into an Absa bank account and patiently waited for my mobile. I made NUMEROUS ATTEMPTS AND PLEAD FOR FOLLOW UP YET ALL WERE EMPTY PROMISES!<br> I have still no idea as to the whereabouts of my mobile.<br> It is unfair that I have to continue paying for this contract even though I do not even have the mobile. Where is the mobile? This query was lodged on the 25 Feb, STILL NOBODY CAN TELL ME WHATS HAPPENING! <br> I will take this further with the Ombudsman if MTN does not resolve my query soon. <br> Please make Contact with me ASAP!<br> <br> Regards,<br> <br> Naz