Missing Repair Tablet
<p>Good afternoon, i need to help regarding Mtn westgate JHB. i booked my tablet in with the store on the 18/04/2017. i was told it will be repaired and will be back by the 18th of May. I did not receive any feedback from them and started calling ( ********** 649 Jacob the manager) to find out the feedback. Were i was told that firstly im not the only client and they cant jump when i call. But they never mad the effert to call and say how the mest up. The tab was never send to the correct repair centre. So it got send from one place to another. like 3 time to the cape town branch. Every time when i call the call gets left un answ. i tried calling Mtn head office LOL were i got put throught to complains but as they answ the call it gets left so u can here everything every one els says but no one helps u or they just drop the phone. i really need help. </p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 May 2017, 07:52Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the Regional stores managers to intervene with the complaint. ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply29 May 2017, 07:52
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the Regional stores managers to intervene with the complaint. ***
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
19 Jun 2017, 11:57so today is 3 months later since i requested for help regarding MTN. i have still not received the device as it was ****** around the 7th and i had to follow up to only find out it didn’t make it to repairs. since then i have send photos to confirm it was my device mails to get feedback ecs. i was told on the 7th it should only take 72 hours for me to receive a other device. i don’t think they know what 72 hours is. please how am i going to get this resolved and will i be compensated for this long not having the device?
's update19 Jun 2017, 11:57
Reviewer Update
so today is 3 months later since i requested for help regarding MTN. i have still not received the device as it was ****** around the 7th and i had to follow up to only find out it didn’t make it to repairs. since then i have send photos to confirm it was my device mails to get feedback ecs. i was told on the 7th it should only take 72 hours for me to receive a other device. i don’t think they know what 72 hours is. please how am i going to get this resolved and will i be compensated for this long not having the device?
's updateReviewer Update
07 Jul 2017, 10:12hi,
so today is almost 4 month after the whole story around my device which i received bit more than a week ago. i then was told by Jacob at Westgate branch as soon as i receive it i should send the paper work to him so that they can compensate us for the long time not having a device and all the discomfort. up until today no feedback and i have send 3-4 mails. this is the hole reason why people don’t want accounts anymore service is up to sh#T managers don’t know how to run their shops and promises are never kept. how will this be resolved i wonder ...
's update07 Jul 2017, 10:12
Reviewer Update
hi,
so today is almost 4 month after the whole story around my device which i received bit more than a week ago. i then was told by Jacob at Westgate branch as soon as i receive it i should send the paper work to him so that they can compensate us for the long time not having a device and all the discomfort. up until today no feedback and i have send 3-4 mails. this is the hole reason why people don’t want accounts anymore service is up to sh#T managers don’t know how to run their shops and promises are never kept. how will this be resolved i wonder ...