Missing phone - Serial #***

I am high upset by the ****py service I have gotten from the MTN Repair Center On the 3/10/2014 My phone went in for repair (please see attached Technical Fault Report) . on the 20 Oct 2014 I received a Text quotation message on the 21 Oct 2014 I phoned in to find out that they sent my phone back to the store without even waiting for my reply. I then went into the Riverside store in Vanderbijlpark and they phoned in to get the same response as I did. They then sent the phone back and on the 30 Oct 2014 I received again a new quote and I accepted the quote on the 1 Nov 2014. Mid December I had not heard anything and went to the store to find out what was happening , the manager in the store kindly phoned in to the repair center to find out that my phone was yet to be repaired and that it was in midrand and they did not know when they would repair as they were busy with stock task. I was understandably upset and request they send my phone back unrepaired immediately it was promised that I would have it in 4 days. We are now 5 months later and yet no phone. please contact me on the cell number provided below for more information can't fit all proof in this report.