LM
Lodewicus M
1 reviews | Active since Mar 2009
27 Nov 2018, 10:04
Missing Phone after Upgrade - not delivered.
Can I please get an update on the upgrade where it was delivered to the wrong address (1500km from me) and then eventually the phone got delivered, but it was the wrong phone ?
Logged a call on hellopeter on the 22nd Nov, but since then Summer Mobile and MTN are quiet on this.
Upgrade was done on the 7th of November.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
27 Nov 2018, 13:21Good day
Thank you for your post
Please note I have sent you query to Alice to provide on update as she was dealing with your matter.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post
Please note I have sent you query to Alice to provide on update as she was dealing with your matter.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply27 Nov 2018, 13:21
Official
Good day
Thank you for your post
Please note I have sent you query to Alice to provide on update as she was dealing with your matter.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post
Please note I have sent you query to Alice to provide on update as she was dealing with your matter.
Warm regards,Mazwi ZumaComplaints Analyst
LM
Lodewicus M's updateReviewer Update
28 Nov 2018, 10:12Hi There. Any update on this ? No one have contacted me since you posted the above update.
LM
Lodewicus M's update28 Nov 2018, 10:12
Reviewer Update
Hi There. Any update on this ? No one have contacted me since you posted the above update.
MTN South Africa's replyOfficial
29 Nov 2018, 11:23Good day
Please note an incorrect device was packaged. This is expected to be returned to the Warehouse tomorrow (30-11-2018). After that the warehouse will process the return, then we can proceed with the cancellation of the upgrade.
Warm regards,Mazwi ZumaComplaints Analyst
Please note an incorrect device was packaged. This is expected to be returned to the Warehouse tomorrow (30-11-2018). After that the warehouse will process the return, then we can proceed with the cancellation of the upgrade.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply29 Nov 2018, 11:23
Official
Good day
Please note an incorrect device was packaged. This is expected to be returned to the Warehouse tomorrow (30-11-2018). After that the warehouse will process the return, then we can proceed with the cancellation of the upgrade.
Warm regards,Mazwi ZumaComplaints Analyst
Please note an incorrect device was packaged. This is expected to be returned to the Warehouse tomorrow (30-11-2018). After that the warehouse will process the return, then we can proceed with the cancellation of the upgrade.
Warm regards,Mazwi ZumaComplaints Analyst
LM
Lodewicus M's updateReviewer Update
05 Dec 2018, 14:56Hi There. Any update on this ? I'm still waiting for ANY feedback on when this mess with SummerMobile will be resolved. Upgrade was done on the 7th of Nov, and still no phone. Kind Regards
LM
Lodewicus M's update05 Dec 2018, 14:56
Reviewer Update
Hi There. Any update on this ? I'm still waiting for ANY feedback on when this mess with SummerMobile will be resolved. Upgrade was done on the 7th of Nov, and still no phone. Kind Regards