FN
Feressa N
1 reviews | Active since Sept 2015
18 Sept 2015, 10:13
MISSING PAYMENT
Payment of R2265.00 made on 27/08/2015. MTN sends account with amount showing outstanding. We have been to a branch thrice with the proof of payment, sent email to the billing department and the staff at the branch also sent email to escalations and \dc". Up to today the payment still reflects as unpaid:(<br> Now we are receiving communication from MTN to pay!!! We were advised the turnaround time is 2 to 24hours. We have been having this issue for the whole month of September! """
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 11:45Hello Feressa.Natus,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is no payment reflecting on your account. Would you please respond to the email that was sent to you with a copy of the payment so that the funds may be allocated to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is no payment reflecting on your account. Would you please respond to the email that was sent to you with a copy of the payment so that the funds may be allocated to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Sept 2015, 11:45
Official
Hello Feressa.Natus,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is no payment reflecting on your account. Would you please respond to the email that was sent to you with a copy of the payment so that the funds may be allocated to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is no payment reflecting on your account. Would you please respond to the email that was sent to you with a copy of the payment so that the funds may be allocated to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,