Missing number

<p>I purchased my wife a dual SIM phone (Huawei P8 Lite) on contract. Thus getting a new cellphone number. she has an 063 MTN number where all bank info and important messages go to. The 2nd sim slot on the phone takes a Nano SIM. We proceded to go to MTN C**** Walk to purchase this SIM, the customer service agent advised they do not RICA after 6 and proceeded to selling us a "nano" SIM. We accepted the SIM and was advised to take it to an MTN store to be RICA'd before opening. we were eventually able to go to MTN Ottery Hyper for the SIM swap. the consultant assisted and I asked her to install the SIM. She then told us we cannot use the SIM until its been RICA'd and she will call when its completed. I got a missed call from an 083 number at about 4 the afternoon. at about 6 we thought it had to be done and proceeded to opening up the "nano" SIM we purchased. The SIM was a standard sized SIM and not what we requested. My wife called her 063 number and it rang but not on her phone. Then we put new SIM into the old phone as well to test and same thing. Today she went to MTN and was told that "It is a long process to get a number disbarred and RICA'd again" Frankly, I don't give a sh** how long it takes. you will sort this out. </p>