Missing/No stock/ Fasle advertising
<p>Talk about bad service. For the last month I've been trying to find out when my 2 Sony Xperia XZ phone's that I've pre-order on the 8th of October 2016 from MTN will be avalible. After finding out the phone was lanched in South Africa I started to call to find out when I'll recive my Phones. To my shock I was told that they have not recived any stock. So like any eager peson I called Sony to find out when MTN will recive stock, only to be informed that they onlready recived their stock on the 10th of October 2016. So for the last 2 weeks I've been calling, emailing, logged complaints and no answer not even a call back from anyone. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hallo MTN, its been a week and after promising me that you'll contact me still no calls. if this is the service why bother posting you are going to contact me
Hallo MTN, its been a week and after promising me that you'll contact me still no calls. if this is the service why bother posting you are going to contact me