Missing monthly bill

I have had a ticket REQ:*** open since the 5 october. My full bill for August 2015 is missing from the MTN Active site. I need this bill to produce my itemised bill report for my monthly expense claim. Your emailed bills do not reflect the value of all the calls as the ones that form part of the bundle are zero rated. The MTN Active site gives you this detail.<br> <br> I have now made contact with 2 subsequent agents and each time i am promised the issue will be resolved by close of business.<br> <br> If you cannot produce the detailed bill for that month then kindly pass a credit for it as you are in effect firstly charging for itemised billing which you cannot produce and then billing me for a month that there is no invoice for.