Missing Minutes - No Service

MTN - Missing minutes. The staff at cannot read and respond to a mail sent over 2 weeks ago regarding minutes that are missing. You send the screen shots showing the various proof. The response firstly is that they want your MTN pin your ID, your confirmation of bank etc. When you say that this is how we have phishing, you are told, either provide it or we don't help... So you provide the info. Then the response is handled by yet another person. That response is so far of left field you don't understand. You respond (daily) and each time people assume you are asking about something and blissfully send any response their imagination can provide. So you ask for the issue to be escalated and management to contact you... And this goes on and on and on and on for 2 weeks. I think the tactic is that they hope you will give up. I have been promised to be called but that never happens. So you try and "communicate" with a "communications company" and you cant. they don't speak "client" only system... Now watch that i put it on Hello Peter how quickly someone reads and attends to this??? Why cant they have that person working in the info centre???