IP
Ilana P
1 reviews | Active since Aug 2015
14 Dec 2015, 09:45
missing minutes and data and airtime
Since Oct after paying my account up to date, my minutes keeps disappearing and data and my line gets suspend for no reason cause my account is paid up really frustrating that i have to call in every 3rd week to notify them about the same concern.<br>
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Replies (1)
MTN South Africa's replyOfficial
17 Dec 2015, 16:29Hello starz007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the airtime is being depleted by the multiple internet applications active on your phone. To reduce airtime depletion you can go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the airtime is being depleted by the multiple internet applications active on your phone. To reduce airtime depletion you can go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply17 Dec 2015, 16:29
Official
Hello starz007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the airtime is being depleted by the multiple internet applications active on your phone. To reduce airtime depletion you can go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the airtime is being depleted by the multiple internet applications active on your phone. To reduce airtime depletion you can go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***