CK
Camila K
1 reviews | Active since Nov 2011
09 May 2016, 07:07
Missing Minutes
<p>How does 50 unused minutes disappear from my account?</p> <p> </p> <p>I am so frustrated as this is not fair, I did not use the minutes yet it is gone. Please advise how this happened?!!!!</p>
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MTN South Africa's replyOfficial
10 May 2016, 12:20Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query is still being investigated by technical support, SMC/***.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 May 2016, 12:20
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query is still being investigated by technical support, SMC/***.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,