Missing minutes

<p>In january of 2016 i logged a issue with mtn where 15 of minutes had dissapeared before the billing cycle had kicked off, recieved no feedback or a resolution at all from mtn, upon placing another call to them i was advised by the consultant that my issue had been closed with no resolution provided she said she will re open the ref number and mail the consultant who closed the ticket for a update.....almost 8 months later still no update from mtn. I went to see the store manager where i opened the contract and he agreed with me that it was unacceptable that no one had got back to me he then took my detials and said he will get feedback and get back in touch with me....im still waiting for him to call me, I called mtn today (05/01/2017) for a update was told i had to dial 809 as this was a business contract at the time i logged the issue, i phoned 809 3 times and 3 times my call was routed back to 808 feeling very frustrated at this point i asked to speak to a manager/supervisor and i was told no one was available after a short time on hold i was given an alternative number to dial for mtn busines....and guess what i get a error saying the call cant be completed...I am feeling exremely frustrated what i thought was a simple error on mtn`s side has turned into a massive pain MY side i mean its only 15 minutes either credit the 15 minutes back to my package or refund me the rand equivelant of those 15 minutes. At this point i might take cell up on there offer to buy out the rest of my contract for me to move over to them. Highly dissapointing MTN.</p>