RL
Roger L
1 reviews | Active since Sept 2015
29 Oct 2015, 15:30
MISSING DATA SECOND TIME IT HAPPENS
I bought R100-00 airtime today at 14:09 and afterwards loaded 1 GIG of data today at 14:10. I only checked facebook and few whatsapp message. at 15:15 my data balance was 47:53 MB of data left.<br> <br> I deactivated all automatic updates months ago and I cant understand how I can loose almost 1 GB data in 1 hour
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Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 06:33Hello RogerD1977,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account, according to the system your phone does not log off from the internet it's always on hence the data is used for internet connection.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account, according to the system your phone does not log off from the internet it's always on hence the data is used for internet connection.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 06:33
Official
Hello RogerD1977,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account, according to the system your phone does not log off from the internet it's always on hence the data is used for internet connection.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account, according to the system your phone does not log off from the internet it's always on hence the data is used for internet connection.
Regards
Nompumelelo
REQ:***
Best regards,