Missing Data: response

<p>Original review:<br />I have a data bundle contract with MTN of 4GB per month.<br />Last month, I only used a total of 3.28GB. <br />However, I have had to purchase R400 of airtime, and an additional 1.4GB of data.</p> <p>This month I only received 3GB of data from MTN. And my data from last month was not carried over.</p> <p> </p> <p>MTN response:</p> <p>Good Day,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. According to our records your data bundle was loaded in full as per your package. Kindly note that a data bundle does not carry over to the next month, an un-used data expires in 30 days.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards<br />Complaints Management Team<br />Itumeleng</p> <p><br />My reply:</p> <p>Yes, I am aware that data bundles do not get carried over. </p> <p>The additional 1GB of data that I had purchased was not carried over.</p> <p>I had 1GB of data in my balance on the 11 April. On the 12 April (the day I am scheduled to receive my data bundle) my balance became 3GB. This means I am short of 2GB.</p> <p><br />I seriously suggest you attend to your system. I understand that system/records errors can occur however MTN should take responsibility. The customer should not lose money because of this.</p> <p> </p>