BJ
Brannon J
1 reviews | Active since Sept 2012
24 Jan 2017, 14:07
Missing Data on Contract
<p>I Upgraded my Contract a few months back to the Galaxy s 7 Edge and received a Tab as well.</p> <p>I have not yet received any Data for the Tablet, please confirm how I go about receiving it, was advised I would be getting data for the 1st year.</p> <p>Number: ********** 060</p> <p>Tab: Sim number: ********** 565</p> <p>P3105 W13.1</p> <p>Reference Number: ********** 2 - no joy??</p>
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MTN South Africa's replyOfficial
10 Feb 2017, 11:05Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that the prepaid Cellphone number *** emailed to our Customer Service email is not active, please insert the sim in the phone and dial 141 or 555 to activate. If you do not receive the data bundle after activation then please contact our Prepaid Team on 173 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2017, 11:05
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that the prepaid Cellphone number *** emailed to our Customer Service email is not active, please insert the sim in the phone and dial 141 or 555 to activate. If you do not receive the data bundle after activation then please contact our Prepaid Team on 173 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,