MISSING DATA FROM MTN

Item: MTN South Africa
Rating: 1
Author: Louise G

I have a data bundle contract with MTN since November 2017 and always received 10 GB at Night and 30 GB - Day. This month they short gave me 10GB - Day. Phoned in and a query was logged on the 6th April 2019 and Until today received no feedback. I have called 2x and both ladies are not able to give me and explanation on why I received short the 10GB. REF NO: 1- ********** 8067 My new data for April (20GB Only received) came in on the 12th April today the 18th April I have 890mb left and barely used data. They cant explain that either. ...NO REF NO: GIVEN Can this complaint be excalated to higher management for assistance and answers. Louise ********** 704

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Apr 2019, 07:30

Good Day Louise

We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.

Kindly note that we are attending to this matter and will revert to you with feedback.

We look forward to improving on the service delivery to you.

Warm RegardsBrendah Langa
Complaints Management team

Best regards,

MTN South Africa's reply23 Apr 2019, 07:30

Official

Best regards,

MISSING DATA FROM MTN

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