Missing data and *********** staff REQ:***

So I received lightning fast feedback (albeit to again inform me that they can't do anything) but again only part of my complaint got attention. Although it turns out that MTN CAN provide a url report before billing closes, it just takes about 20 phone calls etc. The part of my complaint that has to date still not been addressed is as follows: When I took out the 3G contract some 2+ years ago I specifically requested that the data be capped at the 2gigs provided so that I would not be able to fall into the abyss of out of bundle charges. Getting answers on this is worse than the url saga because all that MTN is interested in is informing me how I can prevent this from happening again by upgrading to a top-up package. Well, that doesn't really solve my dilemma of the already unauthorised use of 6 gigs data now does it? The Call centre also triumphantly informed me that \you have an open contract"and \""we can't be held responsible for what our partners say to clients"