Missing data and *********** staff

I have been trying to resolve a data query since 16 September 2015. A total of 6 gigs of data were used on my account in one morning. I have spoken to various supervisors, people presenting themselves as managers when they aren't etc. and of course nothing has been resolved yet. Second part to my query is that at the time that I took out the contract there was supposed to be a \cap"loaded in order for me NOT to exceed the 2 gigs - of course this wasn't done. According to Jasper Mabula the way to resolve that is to migrate the contract. It is also apparently impossible to obtain a URL report on a line until such time as the billing has run - even if the line has been barred. A reference number provided ***"