1 reviews | Active since Apr 2013
Missing data and airtime
<p>Once again, MTN has failed to provide a service. I called yesterday and confirmed with a call centre consultant that I had airtime worth R178. I had just made a purchase of R150 prior to my call, however when I checked from my phone it indicates that I have no airtime and no data. This renders my cell phone useless at the moment, because I am unable to use it. I also queried my data, because on the 21/11/2016 I was credited with over 1gb of data, and yesterday I received a notification that my data has been depleted. I used the *141# prompt and it indicated 0 data and 0 airtime. Based on my usage, this is impossible. The consultant assured me off my airtime balance, specifically, yet I can not make use of this? The other consultant I spoke to regarding the data was unable to assist and said the matter is escalated to the technical department. Please MTN, provide a service that I am able to actually use. Or else I'd appreciate being informed of my options to free myself from this contract. Its been nothing but technical errors, poor service, network downtime etc over the past year or so. I would never recommend this network to anyone, despite being a loyal customer for years. </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime was used up on the Internet yesterday the 24 November 2016. One of the Internet sessions took R148.53 of your airtime at 16:20pm for 150.02mb of data used. For advise on how to minimize your Internet usage and how to deactivate Internet automatic updates and background data running please contact our Data support team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime was used up on the Internet yesterday the 24 November 2016. One of the Internet sessions took R148.53 of your airtime at 16:20pm for 150.02mb of data used. For advise on how to minimize your Internet usage and how to deactivate Internet automatic updates and background data running please contact our Data support team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
The usage clearly occured after the problem began. The consultant confirmed my balance, yet I couldnt view, nor could I use the airtime at that point to purchase data which works out cheaper than using airtime as data. How can a person monitor usage if one's balance can not be viewed in the first place? I also find it impossible to believe that much was used in 1 session, but like I said I had no means of monitoring the usage.
The usage clearly occured after the problem began. The consultant confirmed my balance, yet I couldnt view, nor could I use the airtime at that point to purchase data which works out cheaper than using airtime as data. How can a person monitor usage if one's balance can not be viewed in the first place? I also find it impossible to believe that much was used in 1 session, but like I said I had no means of monitoring the usage.