Missing Data and airtime

Item: MTN South Africa
Rating: 2
Author: Shane L

Again in less then a week 1gig used yet only whatsapp and face book are used on phone .. MTN told me it is impossible and checked phone yet nothing is being done about it .. They just carry on taking yet do not fix problem .. No one has bothered to contact me again after first complaint nor sorted it in over 5 months ... ?

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Replies (1)

MTN South Africa's replyOfficial

13 Jan 2016, 06:38

Hello Shane 9999,

Thank you for your post.

We sincerely apologize for any inconvenience caused as a result of this.

Kindly be advised that your data budles are used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.

regards
Nompumelelo
REQ:***

MTN South Africa's reply13 Jan 2016, 06:38

Official