MISSING DATA

Good Day (To the owner/s and Stake and shareholders of MTN). I hope and trust that you are keeping well. Now that I greeted you all with utmost respect which I am trying my level best. I am an irate upset customer right now. I would like to take this opportunity to complain about the people involved in creating your data systems. I want to quote something that is on the internet (Sam Walton Quotes. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.) Just to inform you all it is a painful and nightmare calling the MTN contact centre and speaking to employees. I had 3 gig of MTN prepaid data all of sudden when I checked the data was gone. I did not receive any sms stating that the data is going to expire and that I needed to reload data like I always do. (R 149.00 = 1 gig) (R 149.00 times 3 gigs = R 447.00). The system took my data worth around approximately R 447.00 which I think is not fair at all. This is really a stressful event. Using the same amount of money I could have had purchased 4 times 10kg bags of rice and donated it to the poor people to feed their hungry stomaches. It is such a sin to take away somones hard earned money. According to the system and the investigations it stated that the data was used. I think the system is wrong and needs to be reprogrammed or reinstalled. I will not waste my valuable time to complain about this issue. I have better things in my life to do and get done. It is not for me to understand how your systems operate. I am a human being and asking you ever so kindly in advance that I get all my data back or the prepaid airtime value refunded to me. I want to share something from the outside world imagine if something gets taken from you forcefully. How would you feel inside of you? Do not make me cry for my own money. It is hard earned. @Hellopeter let see if you can escalate this further because I am totally fed up talking and crying out for help.