Missing Data

I have 2 contracts with MTN, I updated my data sim card to a laptop contract Huawei Mat eBook d 15 ( My mtnchoice 8GB plus free 22 GB YouTube streaming bundles. The contract is for R 469.00 a month. I upgraded on the 19-Aug-2022 and i received all my data, they deducted in August and September with no issues. On the 22nd of each month, its when my data gets loaded, however, on the 22nf of October, i only received 4 GB day and 4 GB night, no 22 streaming data and i again in November same thing. I have contacted the contact center numerous times and all they do is to log an incident, i went MTN Zevenwatch and Paarl and still have not received any feedback. Contact number ***