Missing Data
<p>I phoned in to buy data, not much, only one gig.</p> <p>Its been three working days, five if you count the weekend and I'm still waiting to receive it. I did recieve a reference number though! ( a lot of good this does me)</p> <p>I know I'm going to get billed for this, </p> <p>Query the 808 number and I'm told I have to wait because the accounts department is still busy sorting it out.</p> <p>I have been with mtn for about 18years an I have noticed you are getting more and more *********** by the day.</p> <p>Please give your employees better training because they can not seem to comprehend this computer system / account / customer service thing.</p> <p>Look, its simple;</p> <p>1. A client purchases a one gig data bundle for R130.<br />2. You load it on his account.<br />3. He is happy.<br />4. DO NOT SKIP STEP TWO ß this is important! <br /> </p> <p>sheesh</p>
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Replies (5)
MTN South Africa's replyOfficial
12 Jun 2017, 23:06Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we will be processing credit for the 1GB loaded on the 07 June 2017 and not received. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply12 Jun 2017, 23:06
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we will be processing credit for the 1GB loaded on the 07 June 2017 and not received. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
19 Jun 2017, 08:58I knew i shouldnt get my hopes up, yet more empty promises from incompitent MTN as per usual.
's update19 Jun 2017, 08:58
Reviewer Update
I knew i shouldnt get my hopes up, yet more empty promises from incompitent MTN as per usual.
's updateReviewer Update
20 Jun 2017, 07:29Day 13 now since i ordered my data. Nothing still.
I think there needs to be a cluse in mtn's contract that states if we stuff up more thatn once you are free to cancel your contract.
BUT NOOOOO, WE WILL BE USELESS AND YOU WILL TAKE IT!
's update20 Jun 2017, 07:29
Reviewer Update
Day 13 now since i ordered my data. Nothing still.
I think there needs to be a cluse in mtn's contract that states if we stuff up more thatn once you are free to cancel your contract.
BUT NOOOOO, WE WILL BE USELESS AND YOU WILL TAKE IT!
's updateReviewer Update
20 Jun 2017, 07:36i meant clause
's update20 Jun 2017, 07:36
Reviewer Update
i meant clause
's updateReviewer Update
23 Jun 2017, 13:50yep. Hello peter doesnt even work.......
's update23 Jun 2017, 13:50
Reviewer Update
yep. Hello peter doesnt even work.......