RM
Raadiya M
1 reviews | Active since Apr 2017
12 Apr 2017, 15:59
Missing Data
<p>I have a data bundle contract with MTN of 4GB per month.</p> <p>Last month, I only used a total of 3.28GB. </p> <p>However, I have had to purchase R400 of airtime, and an additional 1.4GB of data.</p> <p> </p> <p>This month I only received 3GB of data from MTN. And my data from last month was not carried over.</p>
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MTN South Africa's replyOfficial
12 Apr 2017, 22:24Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your data bundle was loaded in full as per your package. Kindly note that a data bundle does not carry over to the next month, an un-used data expires in 30 days.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply12 Apr 2017, 22:24
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your data bundle was loaded in full as per your package. Kindly note that a data bundle does not carry over to the next month, an un-used data expires in 30 days.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,