LK
Lelethu K
1 reviews | Active since Feb 2019
20 Feb 2019, 14:07
missing data
My data had got missing so I decided to contact the call center but there is no difference,my data keeps going and i have no clue where my data goes.
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MTN South Africa's replyOfficial
21 Feb 2019, 13:08Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried calling you on the number provided but, its on voicemail. I have also checked on our system the number is provided is not on MTN network hence I cannot investigate your query. Please send the number you would like us to query about.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried calling you on the number provided but, its on voicemail. I have also checked on our system the number is provided is not on MTN network hence I cannot investigate your query. Please send the number you would like us to query about.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply21 Feb 2019, 13:08
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried calling you on the number provided but, its on voicemail. I have also checked on our system the number is provided is not on MTN network hence I cannot investigate your query. Please send the number you would like us to query about.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried calling you on the number provided but, its on voicemail. I have also checked on our system the number is provided is not on MTN network hence I cannot investigate your query. Please send the number you would like us to query about.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,