BS
Belinda S
1 reviews | Active since Jan 2018
13 Jan 2018, 09:42
Missing Data
At the beginning of the week 17 gigs disappeared and MTN told me I have used all my data. Twice I have spoken to them as this was incorrect and they said they would look into it and send me a report. I am still waiting for a response
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MTN South Africa's replyOfficial
17 Jan 2018, 09:30Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our back end support team have looked in the request and pick up that the data was used on the Internet. The data usage could have depleted for updates, back end applications not closed proper.
The invoice for January itemized billing reflected that 55.012GB volume was used.
We have sent the request to the billing department to email to you the itemized billing report for January 2018 to see the usage. Note that the itemized billing service is not activated and the account will be billed R21.50 for the itemized billing report to be send.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Jan 2018, 09:30
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our back end support team have looked in the request and pick up that the data was used on the Internet. The data usage could have depleted for updates, back end applications not closed proper.
The invoice for January itemized billing reflected that 55.012GB volume was used.
We have sent the request to the billing department to email to you the itemized billing report for January 2018 to see the usage. Note that the itemized billing service is not activated and the account will be billed R21.50 for the itemized billing report to be send.
Kind Regards,
Alice van der Merwe
Best regards,
BS
Belinda S's updateReviewer Update
18 Jan 2018, 12:03Thank you for your response 2 weeks ago I was told the same thing but I am still waiting. According to my data retrieved from my phone only 30 gigs was used for that period
BS
Belinda S's update18 Jan 2018, 12:03
Reviewer Update
Thank you for your response 2 weeks ago I was told the same thing but I am still waiting. According to my data retrieved from my phone only 30 gigs was used for that period