CV
Casey V
1 reviews | Active since Oct 2017
22 Oct 2017, 18:03
Missing data
Just the other day (2-3 days ago) I checked my data balance and I had just short of 22 GB, whilst out and about yesterday, my phone wouldn't connect to the internet. I checked my data and to my surprise I only had 4 KB left! WHERE HAS MY DATA GONE? There is no ways I used up over 21 GB of data in 2-3 days... I WANT MY DATA BACK!
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MTN South Africa's replyOfficial
23 Oct 2017, 08:51Dear Casey,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have reviewed your unbilled balance and can confirm that your data bundle was depleted due to internet related activities that occurred from your device.
Your billing cycle runs from the 5th to the 5th every month. Your can also confirm your usage by downloading our application called MyMTN for your app store.
https://www.mtn.co.za/pages/apps.aspx
From the 5th of October till date your average data usage varies between 500MB to 1GB on a daily basis.
We have also requested our billing to team to send you a copy of the itemized billing validating the charges. Herewith is your reference number.
Ref# ***
Thank you again for your patience and understanding.
Yours Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2017, 08:51
Official
Dear Casey,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have reviewed your unbilled balance and can confirm that your data bundle was depleted due to internet related activities that occurred from your device.
Your billing cycle runs from the 5th to the 5th every month. Your can also confirm your usage by downloading our application called MyMTN for your app store.
https://www.mtn.co.za/pages/apps.aspx
From the 5th of October till date your average data usage varies between 500MB to 1GB on a daily basis.
We have also requested our billing to team to send you a copy of the itemized billing validating the charges. Herewith is your reference number.
Ref# ***
Thank you again for your patience and understanding.
Yours Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,