RG
Reagan G
1 reviews | Active since Jun 2015
21 Mar 2016, 10:35
missing data
I bought R60 airtime and purchased 500mb weekly data which cost R45. I'm a software developer so I know how to switch off my automatic updates of software, apps and content services. I monitored my network usage because i suspected that mtn is *****ing my data, so after using 250mb I received a sms that I am reaching out of bundle. When I checked my airtime balance, I saw that I have 40mb left and I have received the bs free mtn to mtn airtime of R70. So my R15 is missing. My 250mb is missing. I want all my ****** data back that gets replaced with that free R70 mtn to mtn airtime.
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MTN South Africa's replyOfficial
23 Mar 2016, 16:48Hello RGallant,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the MTN 500MB Weekly Prepaid bundle was depleted due to internet usage on your handset. Please note that you had multiple internet running sessions that charged your bundle and airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the MTN 500MB Weekly Prepaid bundle was depleted due to internet usage on your handset. Please note that you had multiple internet running sessions that charged your bundle and airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 16:48
Official
Hello RGallant,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the MTN 500MB Weekly Prepaid bundle was depleted due to internet usage on your handset. Please note that you had multiple internet running sessions that charged your bundle and airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the MTN 500MB Weekly Prepaid bundle was depleted due to internet usage on your handset. Please note that you had multiple internet running sessions that charged your bundle and airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,