lH
lungelo H
1 reviews | Active since Mar 2015
14 Mar 2015, 09:16
missing data
I loaded 1 gig and was given a free gig by mtn. Went to sleep and when I woke up I had no data. My auto updates are off. I let that slide amongst are similar situations that my data disappears. Today has pushed me over the edge. My fiance receives her top up on the 14th and she woke up this morning with 12 MB instead of 300 mb. Mtn is really messing with us. Our numbers are *** and ***
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MTN South Africa's replyOfficial
18 Mar 2015, 11:46Hello lungelo4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data was allocated to *** and is being used. Please supply us with more information as to when your data went missing from your number so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data was allocated to *** and is being used. Please supply us with more information as to when your data went missing from your number so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 11:46
Official
Hello lungelo4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data was allocated to *** and is being used. Please supply us with more information as to when your data went missing from your number so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data was allocated to *** and is being used. Please supply us with more information as to when your data went missing from your number so we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,