lH
lungelo H
1 reviews | Active since Mar 2015
19 Mar 2015, 19:59
missing data
About a month or 2 ago I loaded 1 gig of data around 8pm. I woke up in the morning with no data. If you load a gig of data you get a free gig which means that 2 gigs of data dissapear ed in one night. The next day I had to request for another gig that I was also billed for. Mtn must check their records cause it's impossible for a person to load 2 gigs of data in a space of hours.
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Replies (1)
MTN South Africa's replyOfficial
27 Mar 2015, 10:12Hello lungelo4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the correct date when you loaded the data so we can investigate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the correct date when you loaded the data so we can investigate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply27 Mar 2015, 10:12
Official
Hello lungelo4,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the correct date when you loaded the data so we can investigate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the correct date when you loaded the data so we can investigate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,