Missing contract cellphone with MTN

On 02 August I finalized a contract (over the phone) for which I app**** for via your website and requested that my number be ported from Vodacom to MTN. Will you please find out ASAP where my phone is and why your tracking company DSV keeps telling me that you have not provided them with my phone and sim card to deliver. I have been waiting a whole damn month now and am starting to get fed up. Your stores are useless as they can’t help me because I got the contract via your website and they just give me the “online is a separate division” bull#### every time with a number to phone. Your call centre is even more useless and takes on average 15mins – 30mins to ANSWER a call. Because of the poor service, I have been without a working number for a whole MONTH now because I ported my number from Vodacom to MTN and now my NEW PHONE and sim card is god knows where! I have been in contact with your courier company DSV and they have also escalated the delivery with MTN because they are not receiving anything from MTN. I app**** for the contract on 02 August 2017 and I received the email that I have been approved on 02 August 2017. It is now the 25th and still NOTHING!? PLEASE WILL YOU SORT THIS OUT ASAP! I WANT THIS CONTRACT CANCELLED EFFECTIVE IMMEDIATELY AND YOU BETTER NOT DEBIT ORDER ME ON 1ST FOR SOMETHING YOU DID NOT GIVE ME!!!

I will be going back to Vodacom ASAP.