MISSING AIRTIME- REF: SMC/***

On the 14th November i had an airtime of R25.54 however on the 15th when i check balances i was left with R0.70 , then i have called MTN Customer Care and Rethabile Prcious Nyathe gave a REF: SMC/*** for investigations.

Then on 21/11/2024 called and spoke to Thembekile said Rethabile didnt include the nature of query and findings, she will call back and give feedback after 48 hours, STILL WAITING FOR CALL

Then on 24/11/2024 i called and spoke to Sinazo said she is working from cant help to check query details.

Then on 25/11/2024 i called Aziyangwazi said she is checking on query at it might take 2hours to resolve she will -call me back. STILL WAITING for call.

Then on 03/12/2024 i called and spoke to Kegomoditswe, she told me that on records of query logged and no transactions on my mobile since the 15th Nov, told her how can i have transaction if i cant call due to MTN taken my airtime away.

BAD SERVICE, CUSTOMER EVEN WALKED IN AT CREST AMALL, DESMOND FAILED TO HELP ME SAID UIM ON PRE-PAID

MTN PLEASE RE-IMBURSE ME BACK MY AIRTIME, AND TIME WASTED TRYING TO GET HELP FORM YUUR USELESS TEAM (SO SAY CHAMPIONS)