mV
margaret V
1 reviews | Active since Mar 2015
19 Mar 2015, 13:28
MISSING AIRTIME - MTN
Every time i load airtime my airtime is gone within 5 min????? what kind of mtn is this????trying to call them and staying on the phone almost an hour and no answer so sick of the women speaking you can dial this for this this and this for this ???? mtn has taken already R600 just like that every time i load airtime my money disappear??? i am cancelling my account they are *****'s.
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 12:42Hello margaretvorster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the dates your airtime went missing. How much airtime balance you had before it went missing and airtime balance after it went missing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the dates your airtime went missing. How much airtime balance you had before it went missing and airtime balance after it went missing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2015, 12:42
Official
Hello margaretvorster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the dates your airtime went missing. How much airtime balance you had before it went missing and airtime balance after it went missing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the dates your airtime went missing. How much airtime balance you had before it went missing and airtime balance after it went missing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,