Missing airtime and data

On the 21st October 2015 -/R400 airtime and 130mb data went missing, I called 808 and logged a query, the consultant was unable to advise where the airtime and data was used. This went on for a few days no one was able to assist me. Eventually on the 2/11/2015 I spoke to team leader Linda who advised she will look in to it. in the same period my top up line changed to an open line and no one knows why. after numerous emails and calls to Linda she advised that a credit will be requested. To date after numerous emails and calls no credit has been passed on my account for the data and airtime. I am absolutlly disgusted by Lindas behaviour as a team leader she does not acknowledge my emails and has not respond. I never had any problems with this account when it was with Nasuha Mobile. Please note I received an itemised billing report and nothing on the 21st between 9 and 11am justifies the use of R400.00 airtime and 130Mb.<br> <br>