Missing airtime and data

I still haven't received my airtime and data. I usually receive airtime and data on the 14th of every month. This month I haven't received anything yet and I'm still waiting.<br> <br> Yesterday (14/01/2016) I spoke to Neo from the call centre that didn't seem as if he really wanted to assist. He said the reason why I didn't receive my top-up is because of data charges and he mentioned something about Google plus which I don't even use. I don't have any apps that use background data and even if I did this wouldn't have only happen now? On the same day I spoke to Jeme with reference number smc/***. She told me she would escalate the query and I will receive my top-up latest by this morning (15/01/2016). I checked and still no top-up, I called again and spoke to Mikaela with reference ***. She then said she will escalate this to the billing department and I can expect a response within about 3 to 5 working days. I think this is unacceptable