LD
Lerato D
1 reviews | Active since Nov 2015
27 Nov 2015, 13:24
Missing airtime and data
Good day,<br> <br> This serves as a second complaint about the same issue - missing airtime and data, to be honest, its been happening for a very long time. I chose to overlook it, however i can no longer do so. <br> <br> The first time i complained (via MTN call centre) about my missing airtime and data, i was told my complaint had been document and a ref number was issued. Days later i followed up using the ref no, however i was informed that the MTN agent who had documented my complaint had not done so properly. So basically sorry for me. <br> <br> Today my complaint is about the same issue, missing airtime and data but more especially airtime. I recharged at 10h45 and almost immediately it disappeared - no calls made, no apps open. I then recharged again - same thing, 1 call that latest all of 3min with a 75% discount. But still my airtime disappeared.!!!! I recharged with substantial amounts. <br> <br> This is day light *******, please can someone rectify this mess ASAP.
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Replies (1)
MTN South Africa's replyOfficial
01 Dec 2015, 09:39Hello Missrati,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 09:39
Official
Hello Missrati,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,