Missing Airtime and Data
<p>I brought airtime yesterday, got a me2u (+/- R160) transfer of airtime and loaded data bundles. All which was depleted in one day, i went through +/- R400 worth of airtime & data. I require a detail CDR from the IN. I am willing to pay for report. I want to know what my billing was based on. I am unable to call the call centre as there are technical problems. But in the end i will be told its was a data connection, but that is not enough for me. I am not going to accept a high level data report. i am tired of being ******. I am also escalating this issue to ICASA as I dont believe these things are dealt with. This is now the second time i am being run around and ******. I am tired of the MTN piracy. I might as well be a civilian on the indian ocean. </p>
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MTN South Africa's replyOfficial
03 Nov 2016, 12:05Good day Jacko,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried contacting you on *** at 11:43am for more information regarding your query with no luck. Kindly provide us with more information so we may assist you without further delay. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks. If need assistance on prepaid you can call 173 or 083173 from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2016, 12:05
Official
Good day Jacko,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried contacting you on *** at 11:43am for more information regarding your query with no luck. Kindly provide us with more information so we may assist you without further delay. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks. If need assistance on prepaid you can call 173 or 083173 from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
's updateReviewer Update
03 Nov 2016, 12:21Hi Yahya
Thank you for getting back to me, but I was on the phone with someone from MTN. I am really unhappy and i dont see the point in calling the callcentre. Firstly for days i have been trying to get hold of your teams without any success due to some technical issues. When i did, i was told to restart my iphone untill it works. So please do understand my position of being sick of the MTN service. So far this has been the worst service i have received. I lost money and there is not explanation for it. I brougth airtime and the IN was not even updating. So eventually the last few days has been a really ****ty experience. I request the CDR, but now i have to fill in form and go even further to get it. This is simply crazy. Now i believe i have to manually switch off my data on my phone each time I want to use WIFI. Please get your CEO to follow suit and be leader in the new approach. i would appreciate it if someone technical can contact me.. tired of this poor service.
's update03 Nov 2016, 12:21
Reviewer Update
Hi Yahya
Thank you for getting back to me, but I was on the phone with someone from MTN. I am really unhappy and i dont see the point in calling the callcentre. Firstly for days i have been trying to get hold of your teams without any success due to some technical issues. When i did, i was told to restart my iphone untill it works. So please do understand my position of being sick of the MTN service. So far this has been the worst service i have received. I lost money and there is not explanation for it. I brougth airtime and the IN was not even updating. So eventually the last few days has been a really ****ty experience. I request the CDR, but now i have to fill in form and go even further to get it. This is simply crazy. Now i believe i have to manually switch off my data on my phone each time I want to use WIFI. Please get your CEO to follow suit and be leader in the new approach. i would appreciate it if someone technical can contact me.. tired of this poor service.