lM
lerato M
1 reviews | Active since May 2012
21 Apr 2015, 17:03
Missing airtime and data
Yesterday I loaded R15 airtime knowing that my contract will be crediting me today I only made two calls for less than 2min each and my airtime and data is gone. Da day they ***** airtime n data, when u check you balance u have enough data and airtime but when you make a call it says I dont have airtime I must recharge and they will eat it again. I have been an mtn customer for years and am due for upgrade in july I think I will terminate my contract. I cant have a contract with ********* dat ***** data and airtime. Am fedup with this network company,oh I shouldnt call them dat coz their network is weak also.
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MTN South Africa's replyOfficial
04 May 2015, 10:18Hello lira2,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 10:18
Official
Hello lira2,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,