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Floris B
1 reviews | Active since Jul 2013
14 Aug 2017, 10:38
Missing Airtime
<p>I find it very ammusing that aitime on the prepaid phones for MTN go missing even thou no calls were made. I loaded R 60 woth of airtime on my phone on Friday yet i did not make any calls over the weekend and alll the airtime that was loaded is gone. I would like to know how to deal with this as i regard this as theft and a company that does that should be held liable. I have read an article on Facebook stating that this is happening and if i am not the only client why has there been no formal law suit against MTN. If they do not emburse me my airtime i will take this further as I am not going to leave it there.</p>
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Replies (2)
MTN South Africa's replyOfficial
16 Aug 2017, 13:07Dear Floris,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we loaded R70.00 airtime on your number *** as a goodwill gesture for the lapse in service.
Also note you can view more information here https://www.mtnblog.co.za/smata-data/ on how to save on data usage going forward from you device.
The airtime will reflect on your number within 2- 24 hours.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Aug 2017, 13:07
Official
Dear Floris,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we loaded R70.00 airtime on your number *** as a goodwill gesture for the lapse in service.
Also note you can view more information here https://www.mtnblog.co.za/smata-data/ on how to save on data usage going forward from you device.
The airtime will reflect on your number within 2- 24 hours.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
FB
Floris B's updateReviewer Update
21 Aug 2017, 10:08Good day Mr Loots,
I do hope you are well. I would just like to say that MTN has just proven how bad your service is. It has been a week since your reply, and as mentioned above you said you will give me back the Airtime as a good will gesture yet as mentioned a week has passed and non of what was said by you was delivered. I really am disappointing with MTN as I have been a long standing customer.
By the looks of this i hope more South Africans are experiencing this with you as i feel that your company needs further action against you and i will start with a petition against MTN. I really think this petition should turn into something more so that MTN will be able to understand the inconvenience they currently present to their clients.
FB
Floris B's update21 Aug 2017, 10:08
Reviewer Update
Good day Mr Loots,
I do hope you are well. I would just like to say that MTN has just proven how bad your service is. It has been a week since your reply, and as mentioned above you said you will give me back the Airtime as a good will gesture yet as mentioned a week has passed and non of what was said by you was delivered. I really am disappointing with MTN as I have been a long standing customer.
By the looks of this i hope more South Africans are experiencing this with you as i feel that your company needs further action against you and i will start with a petition against MTN. I really think this petition should turn into something more so that MTN will be able to understand the inconvenience they currently present to their clients.